Help center

General solutions

App does not start or crashes

If LINE is unable to start or closes suddenly (crashes), please try the following.

1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
http://line.me/update

2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.

3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.

iOS: Go to your device’s Settings > General > Software Update.

4. Check your network connection.
Please check if your device is properly connected to the network using your browser.

5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.

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How to contact us if you are having problems with LINE

Many problems can be solved from our Help articles. Before contacting us, please read the relevant articles on our Help page.

LINE Help

https://help.line.me/line/IOSSecondary/

If the problem is not resolved from our Help page, please contact us via the Problem Report Form.

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About My Inquiries

The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.

Note: LINE Customer Care will also reply to the email address you enter when you send your inquiry.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.

Note: For more information about the Service Messages official account, see this Help article.

Each of your inquiries will have one of the follow statuses.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.

• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.

• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

Inquiries will appear in your history for one year from the date they are received.

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About the Service Messages official account

When you send an inquiry via the Inquiry Form, the Service Messages official account sends you a notification from LINE Customer Care to let you know that it was received.

Note: You'll get a notification if you send an inquiry from within LINE or a related service app, or if you send an inquiry while logged in to your LINE account.

Notifications are sent via chat message when your inquiry is received and when LINE Customer Care sends you a reply. To check your inquiries and replies, access My Inquiries in the notification message you received.

Note: The Service Messages official account cannot be blocked, and there is no way to stop receiving messages from it.

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I sent an inquiry but didn't get a notification from the Service Messages official account

The Service Messages official account sends you a notification when you inquire from:

• Within LINE or a related service app.

• The Inquiry Form after logging in to LINE.

Notifications are not sent from the Service Messages official account for any other types of inquiries.

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I don't see my inquiry in My Inquiries

The My Inquiries page shows inquiries that you sent from:

• Within LINE or a related service app.

• The Inquiry Form after logging in to LINE.

You'll also receive a notification from the Service Messages official account when you send an inquiry in one of the ways mentioned above.

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I can't access My Inquiries

You can only access My Inquiries via notifications from the Service Messages official account.

Note: This feature cannot be accessed using LINE for PC.

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Offloading the LINE app

With iPadOS, you can offload apps to free up space while still keeping the app data. This is one general solution we recommend trying if you experience issues with LINE.

To offload the LINE app:

1. On your device, tap Settings > General > iPad Storage.

2. Tap LINE in your list of apps.

3. Tap Offload App > Offload App.

4. After offloading the app, tap Reinstall App.

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General solutions for issues with LINE

If you're having issues with LINE, try the troubleshooting tips below:

• Close all running apps.

• Restart LINE and your device.

• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications.

Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.

• Check if your network connection has any restrictions or filtering services in place.

• Clear the LINE app's cache.

• Offload the app. (See this Help article for details.)

To clear the LINE app's cache:

1. Tap Settings > Chats.

2. Tap Delete data.

3. Next to Cache, tap Clear.

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Help center

Search Help articles

General solutions

App does not start or crashes

How to contact us if you are having problems with LINE

About My Inquiries

About the Service Messages official account

I sent an inquiry but didn't get a notification from the Service Messages official account

I don't see my inquiry in My Inquiries

I can't access My Inquiries

Offloading the LINE app

General solutions for issues with LINE