LINE Help Center

The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.

Note:

- You can use My Inquiries if you contacted us from within LINE or a related service app, as well as from the Inquiry Form after logging in to LINE.

- You cannot access My Inquiries on LINE for PC.

- LINE Customer Care will also reply to the email address you enter when sending your inquiry.

- The Service Messages official account cannot be blocked, and notifications from it cannot be turned off.

Each of your inquiries will have one of the following statuses and will appear in your history for one year from the date it was received.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.

• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.

• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

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With iPadOS, you can offload apps to free up space while still keeping the app data. This is one general solution we recommend trying if you experience issues with LINE.

To offload the LINE app:

1. On your device, tap Settings > General > iPad Storage.

2. Tap LINE in your list of apps.

3. Tap Offload App > Offload App.

4. After offloading the app, tap Reinstall App.

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