I can't make voice/video calls

Voice/video call issues

If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.

• LINE's settings for Allow voice calls are turned off.

• You're both not on each other's friend list.

Note: Voice/video calls cannot be made if only one of you has added the other as a friend.

• Your device doesn't meet the recommended system requirements.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:

• Update to the latest version of the LINE app.

• Restart your device.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the following cases. Please ensure that you have a stable internet connection.

The following are the main causes for such issues.

- You are connected to a Wi-Fi network accessible by the general public (we recommend using a 3G or 4G network).

- You are updating apps, or uploading or downloading files.

- The signal is weak.

- Some router settings are affecting your connection.

Both parties should try the following.

1. Update the app to the latest version from the URL below.

　https://line.me/update

2. Restart the device.

3. Turn your speaker off and on again, and try adjusting the volume.

4. Turn on Receive Voice Calls in LINE. Details can be found here.

5. Check the microphone settings. Details can be found here.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Notifications for incoming and outgoing voice/video calls may not appear correctly depending on the strength of your device's signal, so be sure to use a stable network connection.

You may also have issues if your notification settings are not configured correctly. For information about configuring LINE's notification settings, see this Help article.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

LINE

Help center

Search Help articles

Voice/video call issues

Voice/video call issues

I can't make voice/video calls

Unable to hear

Issues with receiving calls and notifications