LINE

帳號

我忘記密碼了,該怎麼辦呢? toggle
(本說明僅提供英文版本)

If you've forgotten your passcode, you can reset it by following the steps below.

1. Tap Forgot your passcode? under the passcode input box.
2. Select one of the following methods for verifying your identity.

• Registered credit card
Note: You need to wait 24 hours after registering a credit card as your payment method.
• Registered LINE Pay card
• Registered bank account
Note: Your account will be restricted if you enter the wrong information five times. If this happens, you will not be able to reactivate your account yourself, so please contact us here.

3. Enter the required information for the verification method you chose and tap OK.
4. Tap OK on the pop-up notification about receiving the verification code phone call.
Note: You'll receive a phone call from 0120-926-348 to the phone number you registered with LINE and hear voice guidance.
5. Enter the verification code you received over the phone and tap OK.
6. Tap OK on the pop-up saying "Set a new passcode?" and reset your passcode.

Note:
- If you have a LINE Money account and use Japan Post Bank, you'll be asked for additional identity verification information for resetting your passcode. Be sure to enter your converted branch code and account number.
- For more information about converting the branch code and account number, please see this website. (Only available in Japanese)
- For LINE Cash account users, please contact us via this form.

If the steps to reset your passcode do not appear, but the screen to delete your account does:
For security reasons, you will not be able to reset your passcode if you don't have a credit card, LINE Pay card, bank account to add money to LINE Pay, or an email address registered to LINE Pay.

In this case, please delete your LINE Pay account from the "Delete LINE Pay Account" screen, then register for LINE Pay again.
Note: Upon re-registering, your previous purchase history will be deleted.

If you do not know or cannot use your registered phone number:
After updating to the latest version of LINE, register a phone number that can receive phone calls.

If you have a balance on your LINE Pay account but are unable to reset your passcode:
Please contact LINE Pay Customer Care.

這對您有所幫助嗎?

如何變更密碼? toggle
您可依照下列步驟變更LINE Pay密碼。

操作步驟
1. 於LINE Pay主畫面依序點選「設定」「密碼」「變更密碼」
2. 輸入現在的密碼
3. 於「設定密碼」畫面輸入新密碼

相同的密碼請勿於不同的網路服務中使用,建議您於各網路服務內設定該服務專用的密碼,以提高使用時的安全性。

這對您有所幫助嗎?

必須設定鎖定密碼功能嗎? toggle
當智慧手機遺失或遭竊時,LINE Pay密碼將成為保護您LINE Pay帳號安全的手段之一。

於LINE Pay依序點選「設定」「密碼」完成密碼設定,即能夠更有效保護您的LINE Pay餘額及信用卡資料等資訊。

這對您有所幫助嗎?

如何停止使用LINE Pay? toggle
若因遺失手機等理由而希望立即停止使用LINE Pay時,請由此處進行申請。

此外,LINE Pay是免費註冊的服務,只要未透過LINE Pay進行交易或匯款等操作,將不會發生費用或帳戶內餘額移動的狀況。
因此,若您只是暫時不想使用LINE Pay,您不需要辦理停用或解約手續。

同時,若需解除停止使用的狀態,只要於您的智慧手機內輸入密碼,即可直接解除。

※解除停止使用狀態的詳細說明,請參閱此處

若您並非暫時停用而是希望解約,請參閱此處

這對您有所幫助嗎?

如何才能再次使用LINE Pay呢? toggle
(本說明僅提供英文版本)

If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. 

If you have forgotten your LINE Pay account passcode, the steps to set a new one differ depending on your registered country (the country code of the phone number you registered to your LINE account). After confirming your country code, please refer to the following:

• If your registered country is Japan, see this article.
• If your registered country is Taiwan, see this article.
• For all other countries, see this article.

If you haven't set a LINE Pay passcode, you won't be able to reactivate your account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or linked Facebook account), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account
When you tap Reset account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you were using before
Reinstall the LINE app, then log in using the same phone number you used for verification before. After verifying your account, start LINE and tap the Wallet tab > LINE Pay to use your LINE Pay account again.
Important:
- Before uninstalling the LINE app, we recommend backing up your chat history.
- For more information on verifying your account after reinstalling LINE, see this Help article.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You cannot access your account because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. You will also be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.

For more information on transferring your account, see this article.

If you cannot use your LINE Pay account because you changed devices, please contact us here.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, see here.

If you enter the wrong card or bank account information more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

這對您有所幫助嗎?

更換手機之後還能繼續使用嗎? toggle
(本說明僅提供英文版本)

In the event you changed or repaired your device, you can continue using LINE Pay.

Select Log in after reinstalling the LINE app on your new device to transfer your LINE account. Your LINE Pay information will also be transferred automatically.

See here for steps on how to transfer your LINE account.

Please be aware that you will not be able to use LINE Pay after transferring your account in the following cases. If any of the following apply to your situation, please delete your LINE Pay account before changing devices.

• You are transferring your account to a device with an OS that does not support LINE Pay.
Note: Other than iOS and Android, OSes such as BlackBerry, Nokia, and Windows Phone are not supported.

• You are transferring your account to a device that does not support LINE Pay.
Note: Other than a smartphone, devices such as tablets are not supported.

• You are transferring your account with a phone number that was issued from another country.

If you transferred your LINE account with a phone number issued from a different country, see here.

這對您有所幫助嗎?

LINE Pay於更換手機後無法使用,這時該怎麼辦呢? toggle
(本說明僅提供英文版本)

You won't be able to transfer your LINE Pay account if you aren't able to transfer your LINE account. To use LINE Pay on your new LINE account, you'll need to sign up for the service with a new account.

If you had a balance left over on your previous LINE Pay account, please apply to have it transferred via the Problem Report Form.

After you contact us from the form above, we'll assist you with the documents required for us to transfer your balance after we verify your phone number and other information.

Please understand that you won't be able to transfer the payment details from your previous LINE Pay account.

這對您有所幫助嗎?

可以在多台裝置上使用LINE Pay嗎? toggle
您無法同時在多台裝置上使用LINE Pay。

關於加入LINE Pay的方法,請依據您的使用國家或地區參閱下列常見問題內的說明。

這對您有所幫助嗎?

忘記密碼時的認證方法 toggle
重設密碼時的用戶身分認證方法將會依您的使用國家而有所不同。(系統將以您設定於LINE帳號內的電話號碼國碼判別您的使用國家)

請依據您的電話號碼國碼,參閱以下說明內容。


這對您有所幫助嗎?

如何確認LINE Pay裡面設定的電話號碼和電子郵件帳號 toggle
LINE Pay內設定的電話號碼及電子郵件帳號的確認方法,請參考以下說明。

操作方法
1. 於LINE主畫面點選「錢包」
2. 點選「LINE Pay」
3. 依序點選「設定」「齒輪」圖示)>「個人資料」

這對您有所幫助嗎?

解除使用限制的方法 toggle
解除使用限制的方法將會依限制使用的狀況以及使用國家而有所不同。(系統將以您設定於LINE帳號內的電話號碼國碼判別您的使用國家)

請依據您的電話號碼國碼,參閱以下說明內容。

■使用國家為日本的用戶,請參閱此處說明

■使用國家為台灣的用戶,請參閱此處說明

■使用國家為泰國的用戶,請參閱此處說明

■使用國家為印尼的用戶,請參閱此處說明

■使用國家為上述以外國家的用戶,請參閱此處說明

這對您有所幫助嗎?

如何變更帳號內註冊的姓名或地址? toggle
(本說明僅提供英文版本)

See the relevant information below after checking your Balance type. (You can find it by going to LINE Pay > Settings.)
Note: You can only apply to change your registered information from the smartphone you use with LINE Pay.

For LINE Money account holders:
• If you want to change your name or address, apply here. You'll need one of the following photo IDs:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
- Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
- Residence card
- Special permanent resident certificate

• If you want to change or edit registered information other than your name and address, contact us via this Inquiry Form.

For LINE Cash account holders:
Please verify your identity. For more information, see this Help article.

這對您有所幫助嗎?

為何我無法完成密碼設定? toggle
為提高使用LINE Pay時的安全性,系統會要求您設定一組6位數密碼。
然而,符合下列任一條件的密碼將無法使用,敬請留意。

1. 連續使用相同數字3次
例如:111...

2. 僅使用2種以下數字(包含未連續使用相同數字的情況)
例如:202020

3. 使用3碼連號數字
例如:123...、876...

4. 使用設定於LINE Pay內的電話號碼末4碼字串
例如:電話號碼為090-1234-5678時,您將無法於6位數密碼內設定包含5678字串的數字組合

這對您有所幫助嗎?

如何省略輸入密碼的步驟? toggle

(本說明僅提供英文版本)

 

You can configure the passcode settings below by going to the LINE Pay main menu and tapping Settings > Passcode.
Note: These settings will also apply to the stand-alone LINE Pay app.

• Passcode verification for logins and payments
Turning this setting ON will require you to enter your passcode for:
- LINE Pay logins
- My Code payments
- Scan Bill payments
Note: You won't need to verify your passcode again if you use the same service within five minutes.

If this setting is turned OFF, you won't need to verify your passcode unless you spend JPY 300,000 or more in a single day.

• Use fingerprint (Android) or Use Touch ID/Face ID (iOS)
These features let you use biometrics instead of entering your passcode.

 

這對您有所幫助嗎?

服務中心
TOP