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How to contact us if you're having problems with LINE toggle
Many problems can be solved by referring to our Help articles. Make sure to check if the issue you're having is addressed in an article on the LINE for Mac Help Center page before contacting us to report it.

If you are unable to resolve the issue from a Help article, please contact us via the Inquiry Form.

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About My Inquiries toggle
The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.
Note: LINE Customer Care will also reply to the email address you enter when you send your inquiry.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.
Note: For more information about the Service Messages official account, see this Help article.

Each of your inquiries will have one of the follow statuses.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.
• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.
• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

Inquiries will appear in your history for one year from the date they are received.

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About the Service Messages official account toggle
When you send an inquiry via the Inquiry Form, the Service Messages official account sends you a notification from LINE Customer Care to let you know that it was received.
Note: You'll get a notification if you send an inquiry from within LINE or a related service app, or if you send an inquiry while logged in to your LINE account.

Notifications are sent via chat message when your inquiry is received and when LINE Customer Care sends you a reply. To check your inquiries and replies, access My Inquiries in the notification message you received.
Note: The Service Messages official account cannot be blocked, and there is no way to stop receiving messages from it.

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I sent an inquiry but didn't get a notification from the Service Messages official account toggle
The Service Messages official account sends you a notification when you inquire from:
• Within LINE or a related service app.
• The Inquiry Form after logging in to LINE.

Notifications are not sent from the Service Messages official account for any other types of inquiries.

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I don't see my inquiry in My Inquiries toggle
The My Inquiries page shows inquiries that you sent from:
• Within LINE or a related service app.
• The Inquiry Form after logging in to LINE.

You'll also receive a notification from the Service Messages official account when you send an inquiry in one of the ways mentioned above.

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I can't access My Inquiries toggle
You can only access My Inquiries via notifications from the Service Messages official account.
Note: This feature cannot be accessed using LINE for PC.

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