Help Center

About collections toggle

Collections let you organize the items you've saved in Keep any way you like.

To add an item to a collection, use one of the methods below.

From Keep:

1. Choose the item you want to add and tap "+".

2. Select a collection.

From a chat:

1. Tap and hold the item you want to save > Keep.

2. Tap Save.

3. Tap Collection to the right of the "Saved in Keep" message.

To save items in a new collection, tap "+" on the "Add to collection" screen and create a new collection.

Note:

- You can create up to 100 collections.

- There is no limit to the number of items that can be saved in each collection.

- Rest assured that deleting a collection will not delete the items in it.

- Your Favorites collection cannot be deleted or renamed.

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Pinning items in Keep toggle

You can pin items so they always appear at the top of a list in Keep.

To pin an item, use either of the following methods:

• Tap the menu icon at the top right of the item you want to pin > Pin.

• Tap the item you want to pin > the white pin icon at the top of the screen.

To unpin an item, use either of the following methods:

• Tap the menu icon at the top right of the item you want to unpin > Unpin.

• Tap the item you want to unpin > the black pin icon at the top of the screen.

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Keep Memo toggle

Keep Memo is your own personal chat that only you can see.

Note: If you don't see the Keep Memo chat, update LINE to the latest version here.

Text, links, images, photos, videos, and other files sent in the Keep Memo chat will also be sent to Keep, where you can organize and manage them.

Note:

- Just sending content in your Keep Memo chat will not save it in Keep.

- For information on saving items from Keep Memo in Keep, see this Help article.

The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Note and Albums, and it cannot be deleted or duplicated.

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Deleting items from Keep Memo toggle

Deleting items from the Keep Memo chat also removes them from Keep.

Note: Items that have already been saved in Keep will only be deleted from the Keep Memo chat.

To delete an item from Keep Memo:

1. Tap and hold the item you want to delete.

2. Tap Delete/Delete messages > Delete > Delete.

Note: You can also delete multiple items at the same time.

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Hiding chats toggle

To hide a chat:

1. Tap the Chats tab.

2. Tap the menu icon at the top right or Edit at the top left of the screen.

3. On the Edit chats screen, select the chats you want to hide and tap Hide.

To hide chats individually, swipe left on the chat you want to hide and then tap Hide > Hide.

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Saving items from Keep Memo in Keep toggle

To save items that you sent in Keep Memo, use one of the methods below.

Saving an item from the Keep Memo chat:

1. Tap and hold the item you want to save > Keep.

2. Tap Save.

Note: You can also save multiple items at the same time.

Saving an item from the Keep screen:

1. From the Keep Memo chat, tap the Keep icon at the top of the screen.

2. Tap the item you want to save.

3. Tap the options icon at the top of the screen > Save in Keep.

Note: The "Save in Keep" option won't appear for items already saved in Keep.

If you pin an item or edit text in Keep, that content will be saved in Keep automatically. For more information about pinning items in Keep, see this Help article.

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Pinning your Keep Memo chat at the top of your chat list toggle

To pin your Keep Memo chat at the top of your chat list:

1. Swipe right on the Keep Memo chat.

2. Tap the pin icon.

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Opening your hidden Keep Memo chat toggle

To open your hidden Keep Memo chat:

1. Tap the Home/Friends tab > Settings.

2. Tap Chats > Hidden chats.

3. Tap Edit next to Keep Memo.

4. Tap Unhide chat.

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About Keep toggle

Keep is a storage service that lets you save photos, videos, text, and files in LINE. You can also easily share your saved content with friends.

For the steps to save content in Keep, see this Help article.

To check the content you've saved in Keep, tap the Home tab > Keep (the bookmark icon) at the top of the screen.

Opening Keep

Storage period/capacity for Keep

You can also use Keep to easily manage the content sent in Keep Memo.

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How to view your saved files toggle

To view your files stored in Keep, go to your Friends list > tap your name > Keep.

You can also view your stored files by going to Settings > Profile, and then tap the Keep button beneath the Phone Number field.

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Storage period/capacity for Keep toggle

Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.

Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions

• Photos and files: No restrictions

• Videos: Up to 5 minutes

• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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I haven't reached my storage limit but still can't save files toggle

You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle

Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle

The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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What are tags? toggle

Adding tags to saved files makes classifying and searching for them more convenient. Up to 10 tags can be added to one file.

You can tag files by following the steps below:

1. Tap the file you want to tag.

2. Tap the menu icon at the top-right corner > tap Add Tags.

3. Enter a tag name > tap Save.

If you want to tag multiple files, please follow these steps:

1. Tap the menu icon at the top-right corner > tap Add Tags.

2. Select the files you wish to tag > tap Add Tags.

3. Enter a tag name > tap Save.

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How to stop sharing a file toggle

You can stop sharing a file by following the steps below:

1. Tap the relevant file.

2. Tap the share icon at the lower-right corner > Delete Link > OK.

After deleting a link, no one will be able to view the file, even if they try to access the link you previously created.

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Issues accessing a link toggle

If you see the error "Unable to Access Link" when trying to open a link, the following are possible:

- The original file has been deleted.

- The link has been deleted. (In this case, if the person who shared the relevant file creates a new link, it can be accessed again.)

If the content of the file has been reported as a spam or malware, it is possible access to the file has been restricted.

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Opening Keep toggle

To open Keep, use any of the methods below.

• Tap the Home tab > Keep (the bookmark icon) at the top of the screen.

• Tap the Home tab > your profile > Keep.

• Tap the Chats tab > Keep Memo > Keep at the top of the screen.

• Open a chat and tap "+" at the bottom of the screen > Keep.

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Checking how much Keep storage is being used toggle

To check how much Keep storage is being used:

1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.

2. Tap the options icon at the top of the screen > Settings > Keep storage space.

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Adding content to Keep toggle

To add content to Keep, follow the steps below.

To add photos/videos:

1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.

2. Tap "+" at the bottom right of the screen > Photo/Video.

3. Choose the photo or video you want to upload from the camera roll, then tap Choose.

To add text:

1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.

2. Tap "+" at the bottom right of the screen > Text.

3. Enter text directly, then tap Save.

To add files:

1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.

2. Tap "+" at the bottom right of the screen > File.

3. Select the file you want to upload from the iPadOS Files app.

To add links:

1. Copy the URL for a link, then open Keep.

2. Tap "+" at the bottom right of the screen > Text.

3. Paste the URL and tap Save.

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