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Please see the information below for your situation.
You can still use LINE on your previous device
Note: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Change your registered phone number and transfer your account.
Note: You'll need your password to transfer your LINE account, so be sure to check it in advance.
Transfer your account after checking your password.
See also:
Changing your phone number
Checking/changing your password
Transferring your LINE account with a phone number
You don't have your previous device
Note:
- The contents of this section only apply to users in Hong Kong, Japan, Korea, Taiwan, and Thailand.
- You cannot transfer your LINE account with a different phone number than the one registered to your LINE account if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand. Please create a new LINE account.
If you haven't set a password:
In order to transfer your account, you need to have a password set in advance.
If you did not set a password for your account, you will not be able to transfer it. In this case, please create a new LINE account.
See also:
Creating a new LINE account
If you set a password for your LINE account:
You may be able to transfer your account. Please try doing so by referring to the following Help article.
See also:
Transferring your LINE account with a different phone number
If you forgot your password:
You can reset your password if you registered an email address to your LINE account in advance.
See also:
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Before transferring your LINE account, you need to make some preparations on your device.
Check your registered information
On the device you're currently using LINE on, make sure you have a current phone number, current email address, and password registered to your account. For the steps to check/change your information, see the Help articles below.
Note: If you can't back up your chat history to iCloud Drive/Google Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand.
Turn on the Skip 2-step authentication setting
Turn on the Skip 2-step authentication setting only if you plan on transferring your LINE account:
• With a phone number that's different from the one currently registered to your account. (Only for users in Hong Kong, Japan, Korea, Taiwan, and Thailand.)
• Using your Apple ID or Google account.
For the steps to turning on the Skip 2-step authentication setting, see the following Help article.
Situations that require you to turn on the Skip 2-step authentication setting
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