LINE

LINE VOOM and Profile

Specs and Settings for LINE VOOM/Profile

About LINE VOOM (formerly Timeline) toggle
Timeline has been updated in the form of the video platform LINE VOOM.

LINE VOOM is a space that shows only posts from the users you follow, independently from your friends on LINE.

While LINE VOOM is primarily a video platform, posts can contain other content as well. For details, see this Help article.

You can use LINE VOOM with the latest version of LINE.

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The Basics

Difference between LINE VOOM and profiles toggle
Both LINE VOOM and your profile are places where you can enjoy communicating with other users.

LINE VOOM
From LINE VOOM, you can see text messages, photos, videos, stickers, and other activity from users you follow in real time. You can also like or comment on posts from the users you follow, as well as reply to comments to your own posts.

Profile
Your profile is a personal space where only your LINE VOOM posts are displayed.

Other users can visit your profile and like or comment on your posts. You can also visit other users' profiles.

Content that you post on your profile will also appear on LINE VOOM, so your followers will be able to view it. If you want to hide a post, see this Help article.
Note: If you set the privacy settings of a post to Public, people other than your followers will also be able to see it.

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Viewing friends' profiles toggle
You can view a friend's profile using one of the following methods.

• Tap the friend’s name in your friend list.
• In a chat, tap the friend's icon or their name at the top of the screen.

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Accessing your profile toggle
To go to your profile, use one of the following methods.

• Tap your icon at the top of the Home tab.
• Tap your icon under My profile on LINE VOOM.

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Devices on which you can use LINE VOOM/your profile toggle
You can use LINE VOOM and your profile on LINE for iOS, Android, iPad, Windows and Mac, and LINE VOOM for web browsers.

Access LINE VOOM for web browsers here.
Note: You cannot use LINE VOOM or your profile on LINE for Chrome.

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Accessing other users' profiles toggle
To access another user's profile, use one of the following methods.

• On LINE VOOM, tap the user's icon or name > their profile icon at the top of the screen.
• Tap the user's icon or name from a LINE VOOM post they commented on or liked > their profile icon at the top of the screen.

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Information displayed in profiles toggle
The information below appears in your profile.

• Your profile photo
• Your cover photo (including decoration items)
• Your name
• Your birthday
Note:
- Your birthday won't appear to other users if you haven't set it or if you chose not to show it.
- For information about setting your birthday, see this Help article.
• Part of your Status message

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Setting your birthday toggle
If you register your birthday and choose to show it, your friends will be able to see it in your profile.

When your birthday is near, it will be displayed in Notifications in the Home tab so your friends can send you birthday cards and gifts.
Note: Your birthday information will not appear to people on your LINE VOOM following/followers lists who are not your LINE friends.

To set your birthday: 
1. Tap Settings > Profile.
2. Tap Birthday.
3. Set your birthday and tap Done.
Note: If you don't want to display your birthday, turn OFF Show my birthday.

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Post Settings

Content that can be posted on LINE VOOM toggle
You can post the following content on LINE VOOM.

• Text: Up to 10,000 characters per post
• Photos and videos: Up to 20 per post
• Regular stickers: Up to 20 per post
• Sound, animated, and pop-up stickers: Up to 1 per post
Note: These can't be posted together with regular stickers.
• URLs and locations: Up to 1 each per post

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Making LINE VOOM posts toggle
To make a post on LINE VOOM, use one of the following methods:
• Tap the Home tab > your profile > LINE VOOM posts > "+" at the bottom right > Post.
• Tap the Voom tab > "+" at the bottom right > Write or Camera.

For details about configuring a post's privacy settings, see this Help article.

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Notifications for likes and comments on your posts toggle
You can see when someone likes or comments on your post by tapping Voom > Notifications. If you turn on LINE VOOM notifications, you'll also receive alerts on your device’s notification screen.

For information about LINE VOOM notification settings, see this Help article.

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Replying to comments toggle
To reply to a comment: 
1. Tap the comment you want to reply to.
2. Enter your reply and tap Send.
Note: To add an image or sticker, tap the camera or sticker icon.

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Reacting to and commenting on LINE VOOM/profile posts toggle
To react to or comment on a post: 
1. Tap Voom.
2. Under a post, tap and hold Like (the smiley face), or tap Comment (the speech bubble).

Reacting to posts
Tapping Like on a post is a quick and easy way to show that you enjoyed it. You can also tap and hold the Like button to choose from six LINE character faces with different reactions.

Commenting on posts
Leave comments on posts to show how you feel about them using text, stickers, or photos. You can delete a comment you posted by swiping left on it and tapping Delete.

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Maximum number of posts on LINE VOOM toggle
Only a certain number of posts are shown on LINE VOOM. You can see all of someone's posts by going to their profile.

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How to use hashtags toggle
Adding the "#" symbol in front of text (e.g, #LINE) when you make a post will create a hashtag. When you tap this hashtag, you will be able to view all posts with the same hashtag.

Please note Public posts with hashtags, can be searched and viewed by users other than your friends.

Try using a hashtag when you want to share your posts to a larger audience.

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How to tag a friend toggle
You can tag a friend by adding the "@" symbol in front of their name (e.g. @Brown) when you make a post. Afterwards, the friend you tagged will be sent a notification.

Please note when you tag a friend, be sure to check the post's privacy settings. If the post is not shared with them, they will be unable to view the relevant post.

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Editing posts toggle
To edit a post you made on LINE VOOM/your profile:
1. Tap the options icon at the top right of the post you want to edit > Edit post.
2. Edit the content, then tap Post at the top right.

If you want to edit a custom list, see this Help article.

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LINE VOOM relays toggle
A LINE VOOM relay lets you share posts with other users during a set period of time, and only those participating can see the posts. Share fun memories with friends, secret places only you know, new clothes, or anything else you can think of!

To create a relay: 
1. Tap Voom > "+" at the bottom right of the screen > Relay.
2. Tap the globe icon at the top of the screen and configure Who can join, Notify friends, and Relay period.
Note:
- You can only select Public or a custom list for Who can join.
- Turning on Notify friends will send participating members a notification.
- From Relay period, you can set a one or seven day posting period. Even after the period ends, participating members can still view relay posts on LINE VOOM.
3. Enter a title.
4. Tap "+", create a post, and tap Add.
5. Tap Post.

After a relay has started, tap the options icon at the top right to change the relay settings or end it. If you want to delete all of the posts in a relay, tap Delete > Delete.

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Adding locations to LINE VOOM posts toggle
To add a location to a LINE VOOM post: 
1. Tap Add location on the post editing screen.
2. Select a location and tap Add.
3. Tap Post.

If you can't find the location you want to add, you can search for its name or address in the search field on the location selection screen.

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Display and Privacy Settings

Hiding posts toggle
You can hide a LINE VOOM/profile post by changing its privacy settings to Only me.

To change the privacy settings of a post: 
1. Tap Public or the custom list name at the top of the post editing screen.
2. Tap Only me.
Note: If Only me already appears, you don't need to change the privacy settings.

If you want to share a post with only certain users, see this Help article.

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Sharing posts with only certain users toggle
You can share a LINE VOOM/profile post with only certain users by creating a custom list.

To create a custom list: 
1. Tap Voom > "+" at the bottom right of the screen > Write.
2. Tap Public, the custom list name, or Only me at the top of the post editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
3. Tap Custom lists > + Create list.
4. Tap the users you want to add from the Following/Followers tabs > Next.
5. Enter a custom list name and tap Save.

If you already have custom lists created, select the one you want to share a post with when making a post.

For the steps to edit a custom list after you've made a post, see this Help article.

For information on hiding posts, see this Help article.

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Getting notified of friends' Timeline posts toggle
​If a new post is added on Timeline while the LINE app is in use, you will see a notification mark appear on the Timeline tab.

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Hiding/unhiding posts by specific users on LINE VOOM toggle
Posts from users you follow will appear on LINE VOOM.

To hide a specific user's posts: 
1. Tap the options icon at the top right of a post by the user.
2. Tap Unfollow XXXX > Unfollow, or Hide all updates from XXXX > Hide > OK.

All of the user's old posts will be hidden from LINE VOOM and their new posts will no longer appear.
Note:
- Users are not notified when you hide their posts.
- To hide a specific post, tap the options icon at the top right of the post > Hide this post > OK.

If you want to start seeing new posts from a user again after hiding them, use one of the methods below.

If you hid the user by selecting Unfollow XXXX:
1. Tap Voom > Manage LINE VOOM updates.
2. Tap Following > Discover friends.
3. Tap Follow to the right of the user.

If you hid the user by selecting Hide all posts from XXXX:
1. Tap Settings > LINE VOOM.
2. Tap Accounts hidden on LINE VOOM.
3. Enable the option next to the user.

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Who can see your LINE VOOM posts toggle
Your LINE VOOM posts are only visible to your followers.
Note: If you set the privacy settings of a post to Public, people other than your followers will also be able to see it.

If you want to share a post with only certain followers, see this Help article.

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My friend's LINE VOOM posts don't appear anymore toggle
If a friend's LINE VOOM posts no longer appear, it may be because:
• You aren't following them.
• You added them to Accounts hidden on LINE VOOM.
• You added them to Accounts blocked on LINE VOOM.
• They added you to Accounts blocked on LINE VOOM.

If you hid or blocked someone on LINE VOOM, you can view their LINE VOOM posts again by unhiding or unblocking them.
Note: When you unblock someone, they will also be able to view your LINE VOOM posts.

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I see a post on my profile that I set to be shared only with certain users on LINE VOOM toggle
Posts that you set to share only with yourself or certain users will also appear on your profile, but only on your device.

When you make a post on LINE VOOM to be shared with a custom list of users, it will not appear to any users who are not on the list.
Note: The content of posts set to Only me will not appear to anyone but yourself.

If a user who is not included in a custom list visits your profile, they will only see posts that you've made Public.

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About the human silhouette icon at the bottom left of LINE VOOM posts toggle
If you see a human silhouette icon at the bottom left of a LINE VOOM post, it means its privacy settings have been set so that the post is shared with only some users (including you).

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Post from users besides the ones I follow appear when I search with hashtags toggle
Since anyone can view LINE VOOM posts that have been made Public, posts from users you don't follow will also appear in your search results.

Public posts can also be shared with your followers.

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Hiding suggested accounts/posts toggle
To hide a suggested account/post on LINE VOOM: 
1. Tap the menu icon at the top right of the Suggested for you list or on a suggested post.
2. Tap Hide account suggestions or Not interested.
3. Tap Hide.
Note:
- If you want to cancel hiding the Suggested for you list, tap Undo.
- Account suggestions will be hidden for 48 hours.

For information on hiding posts by an account that you're currently following, see this Help article.

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Hiding/reporting LINE VOOM ads toggle
To hide or report a LINE VOOM ad: 
1. Tap Voom > the options icon at the top right of the ad.
2. Tap Hide this ad or Report this ad.
3. Select a reason, then tap "X" or Go back.

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Adding LINE friends to custom lists toggle
Before you can add a friend from LINE to a custom list, they need to be in your Following or Followers list on LINE VOOM.

To add a LINE friend who isn't in your Following or Followers list on LINE VOOM to a custom list:
1. Follow your friend using one of the methods below.
• From your friend list or a chat:
Tap the profile icon of the friend you want to follow > LINE VOOM posts at the bottom of the screen > Follow at the top of the screen.

• From LINE VOOM:
Tap Voom > Manage LINE VOOM updates > Follows > Discover friends > Follow to the right of the friend you want to follow.

2. Refer to the steps in this Help article and add your friend to a custom list.
Note: You can't follow a friend if they've turned off Allow follows on LINE VOOM. For information about the LINE VOOM follow settings, see this Help article.

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About LINE VOOM privacy settings toggle
With LINE VOOM (formerly Timeline), you select the people you want to follow from your LINE friend list. (You are asked to do this initially from the From friends to followers pop-up.) After you select who to follow, your LINE VOOM Following list and LINE friend list are managed separately.

The posts that you see on LINE VOOM are from the people you're following on LINE VOOM, not the users in your LINE friend list. In the same way, your posts will be visible to people who have followed you (your Followers).

After you initially set up your Following list, a list called "LINE friends" is created automatically under Privacy settings > Custom lists, but this list is managed separately from your actual LINE friend list. See this Help article for details.

For more information about how to configure LINE VOOM privacy settings and their specifications, see this Help article.

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Sharing posts to your friends on LINE toggle
With LINE Timeline (the service we offered before LINE VOOM), there was a Friends privacy setting that let you share posts to only your friends on LINE. However, this privacy setting can no longer be used after you select the friends you want to follow on LINE VOOM from the From friends to followers pop-up that initially appears.

Instead, you can share posts to just your friends on LINE by using the LINE friends custom list that is automatically created after you initially set up your Following list.

To share posts to your friends on LINE: 
1. Tap the Voom tab > "+" at the bottom right of the screen > Write.
2. Tap Public, the custom list name, or Only me at the top of the post editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
3. Select Custom lists > LINE friends.
4. Tap "X" at the top of the screen.

Keep in mind that the LINE friends custom list will not automatically update after it has been created. If you don't want to share a post with everyone in the LINE friends custom list, you can delete users from it by tapping "-" > Remove.

If you have a new LINE friend you want to share your posts with, follow them and add them directly to the LINE friends custom list. See this Help article for details.

Important: If you block a friend on LINE after initially choosing who to follow, the LINE friends custom list will not automatically update. To prevent your posts from being seen by user you blocked on LINE, you will need to also block them on LINE VOOM.

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Editing custom lists toggle
To edit a custom list: 
1. Tap Public, the custom list name, or Only me at the top of the post editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
2. Tap ">" to the right of Custom lists > ">" to the right of the list you want to edit.
• To remove someone from the list, tap "-" to the left of the person you want to remove > Delete.
• To add someone to the list, tap + Add user > the people you want to add from the Following/Followers tabs > Next.
3. Tap Save.

Important:
- The Friends privacy setting from Timeline (now LINE VOOM) is no longer available. Instead, you can now make posts to just your friends on LINE by using the LINE friends custom list. See this Help article for details.
- People that you blocked on LINE VOOM will still be able to see posts that you have set to Public if they access LINE VOOM for web browsers without logging in to LINE, or if they use LINE VOOM with a different LINE account from the one you blocked.

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Showing posts in order of most recent toggle
You can change the settings of LINE VOOM to show posts in order of most recent or most popular.

To show posts in order of most recent: 
1. Tap Settings > LINE VOOM.
2. Turn OFF Show popular posts first.

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Deleting Posts

Deleting LINE VOOM/profile posts toggle
To delete a post you made on LINE VOOM/your profile: 
1. Tap the options icon at the top right of the post > Delete.
2. Tap Delete or OK.

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Deleting and copying comments toggle
To delete a comment, swipe left on it, then tap Delete. To copy it, tap and hold the comment.


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Deleting Likes toggle
If you liked a post, you can undo it by tapping the smiley face icon.
Note: You cannot delete someone else's Like.

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Deleting likes and comments left by an account no longer in use toggle
You cannot delete Likes and comments left by an account no longer in use. Only the account owner can delete or hide them.

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Other Settings

Changing your cover photo toggle

Give your profile some extra personality by adding a cover photo.

 

To change your cover photo: 

1. Tap your icon at the top of the Home tab.

2. Tap your cover photo.

3. Tap Edit at the top of the screen > Open camera or Select photo or video.

4. After making the necessary edits, tap Done or Save.

 

If you want to set a video, you need to trim it and choose which part of the video you want to play.

 

Whenever you set or change your cover photo, it will be posted to your story. If you don't want your cover photo to be shared in your story, uncheck Share to stories on the editing screen.

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Turning off story posts about profile or cover photo updates toggle
Updates to your profile or cover photo are posted to your story by default. If you don't want an update to be shared in your story, uncheck Share to stories at the bottom of the photo editing screen.

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Reporting inappropriate posts/followers on LINE VOOM toggle
If you encounter an inappropriate post or follower on LINE VOOM, you can report the matter from the LINE VOOM screen.
Note: If you report someone, they won't be notified that you did so.

To report a post:
1. Tap the options icon at the top right of the post or on the post itself.
2. Tap Report.
3. Select your reason for reporting the post, then tap Agree & send.

To report a comment:
1. Swipe left on the comment.
2. Tap Report.
3. Select your reason for reporting the comment, then tap Agree & send.

To report a user:
1. Tap the profile icon at the top left of the post.
2. Tap the options icon at the top right of the screen > Report.
3. Select your reason for reporting the user, then tap Agree & send.

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Differences between blocking friends on LINE and blocking users on LINE VOOM toggle
Blocking a friend on LINE makes it so you can no longer receive chat messages or voice/video calls from them, but it doesn't affect your connection with them on LINE VOOM.

Blocking a user on LINE VOOM makes it so you are no longer following each other on LINE VOOM, but doesn't change their status as a friend on LINE.

If you want to completely block someone from LINE and LINE VOOM, you need to block them both as a LINE friend and LINE VOOM user.

For the steps to block a friend on LINE, see this help article.

For information on how to block users on LINE VOOM, see this Help article.

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Blocking users on LINE VOOM toggle
When you block a user on LINE VOOM:
• You will no longer be able to see each other's posts and stories.
• You will no longer be following each other and neither of you will be able to follow the other again.

To block a user:
1. Tap Voom > the profile icon of the user you want to block.
2. Tap the options icon at the top right of the screen > Block on LINE VOOM.
3. Tap Block > OK.

If you want to block a user that viewed your story, tap viewer(s) at the bottom left of the story screen > "..." next to the user you want to block > Block on LINE VOOM > Block > OK.

To unblock a user:
1. Tap Settings > LINE VOOM.
2. Tap Accounts blocked on LINE VOOM.
3. Tap Unblock next to the user's name.
4. Tap Unblock > OK.
Note: 
- It may take some time for the changes to be applied.
- Users that you blocked on LINE VOOM will still be able to see posts that you have set to Public if they access LINE VOOM for web browsers without logging in to LINE, or if they use LINE VOOM with a different account from the one you blocked.

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Sending birthday cards toggle
To send a birthday card: 
1. From the Home tab, tap Notifications > your friend's birthday notification message.
2. At the bottom of the screen, tap Write birthday card.
3. Enter your message, then tap the send icon.

If you only want the card to be visible to you and the friend you're sending it to, choose Write in secret.

You can also select designs for the birthday card by tapping Select card design.

To send wish effects, tap the balloon icon at the bottom right of the birthday board. You can send up to 100 wish effects per friend, and they will only be seen by the friend you send them to.

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Checking birthday cards you received from friends toggle
To check the birthday cards you received from friends: 
1. From the Home tab, tap your profile.
2. Tap LINE VOOM posts > Posts > Check it out! under your birthday post.

You can check the birthday cards you received on or after your birthday. After two days have passed, your birthday cards will only be visible to you.

For the steps to check the birthday cards you sent to friends, see this Help article.

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Checking birthday cards you sent to friends toggle
To check a birthday card that you sent to a friend, tap Home > Notifications > the birthday notification message for the relevant friend.

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My birthday post (birthday card) doesn't appear toggle

Your birthday post won't appear if you have the Show my birthday setting turned off.

 

To show your birthday: 

1. Tap Settings.

2. Tap Profile > Birthday.

3. Turn ON Show my birthday.

 

Note:

- Birthday posts (birthday cards) do not appear on LINE VOOM.

- For the steps to check the birthday cards you received from friends, see this Help article.

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Following

Changing your Follow settings toggle
To change your Follow settings: 
1. Tap Settings > LINE VOOM.
2. Tap Follow settings.
3. Turn Allow follows or Show follow info ON or OFF.

If Allow follows is turned on:
Other users will be able to follow you and see your posts that are set to Public. Also, other users will see your LINE account under Suggested for you.

If Show follow info is turned on:
Your following and follower information will be visible to all users, including people who aren't following you. Also, your followers and the people you follow will appear to each other under Suggested for you if they aren't already connected on LINE VOOM.
Note: People who started following you while your Allow follows or Show follow info settings were on will remain your followers if you turn these settings off later.

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About the Follow feature toggle
Follow people you're interested in to get access to all of their public posts.

The Follow button will appear at the top right of public posts made by users who have turned on Allow follows in their settings.

You can follow up to 5,000 people and have up to 100 million followers.

Unlike your friends on LINE, you can't send chat messages back and forth with your followers or the people you follow.

In addition to being able to view the posts of the people you follow, you can also react to and comment on them.

For more information, see the Help articles below:

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About the Follower/Following lists toggle
You can see the people you're following on the Following list, and the people following you on the Followers list. You can check these lists by tapping the Voom tab > Manage LINE VOOM updates.

To unfollow someone, tap the Following tab > Following next to their name > Unfollow.

To remove a follower, tap the Followers tab > the options icon next to their name > Remove.
Note: A user can follow you again after you've removed them. If you don't want a user to follow you, block them on LINE VOOM.

To report a problematic follower, see this Help article.

If you don't want to be followed, see this Help article about changing your settings.

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Stories

About stories toggle
Stories let you share moments from your day in posts that last for just 24 hours.

You can post the following types of content in stories:
• Video (up to 15 seconds)
• Photo (one per post)

You can also post stories when you change your profile and cover photos.

For details on who can see your stories, see this Help article.

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Posting a story toggle
Use one of the following methods to open the Add story screen:
• From the Voom tab, tap the camera icon at the top of the screen.
• From the Home tab, tap your icon at the top of the screen > Story.
• Open one of your stories and tap Add story at the bottom of the screen.

After opening the Add story screen, follow the steps below for the type of story you want to make.

To share a photo in your story:
1. From the menu on the right side of the screen, select Photo.
2. Take a photo and tap Use Photo.
3. Use the icons at the top of the screen to edit the photo.
4. Configure your privacy settings and tap Done.

To share a video in your story:
1. From the menu on the right side of the screen, select Video.
2. Record a video and tap Use Video.
3. Use the icons at the top of the screen to edit the photo.
Note: You can trim the video by tapping the scissors icon.
4. Configure your privacy settings and tap Done.
Note: You can post up to 15 seconds of video.

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Liking and replying to stories toggle
Liking stories
Like other people's stories to let them know you enjoyed them. Only you and the user who posted the story will be able to see that you liked it.

Sending messages
You can reply to someone's story with a text message if you are friends on LINE. Your message will appear in a chat between just the two of you.
Note: You can delete sent messages only in the chat.

To like a story or send a message: 
1. Tap the story.
2. Tap the sticker icon at the bottom of the screen, or enter a message and tap the send icon.
Note: You can select from various reactions when you tap and hold the sticker icon.

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Can I edit or delete a story? toggle
Once you've posted a story, it cannot be edited. If you want to edit a story you're sharing, you need to delete it and post a new one.

To delete a story within 24 hours of posting it:
1. Open the story.
2. Tap the options icon at the top right of the screen > Delete > Delete.
Note: If you have multiple stories posted, follow the steps above for the ones you want to delete when they appear.

To delete a story after 24 hours have passed since posting it:
1. Tap your icon at the top of the Home tab.
2. Tap LINE VOOM posts > Photos & videos.
3. Tap Past stories > the story you want to delete.
4. Tap the options icon at the top right of the screen > Delete > Delete.

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Who can see my stories? toggle
Your stories can be seen on LINE VOOM and your profile by all LINE users.

You can limit who can see a story by changing its privacy settings before posting it. For more details, see this Help article.

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Checking who viewed/liked your story toggle
To check who viewed/liked your story: 
1. From your own story post, tap the number of viewers/likes at the bottom of the screen.
2. Check under the viewer and like tabs.

After 24 hours have passed, you'll still be able to see who liked your story, but not who viewed it. (Only the number of viewers will appear.)

For the steps to see your stories after 24 hours have passed, see this Help article.

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Sharing stories with only certain users toggle
You can share a story with only certain users by creating a custom list.

To create a custom list: 
1. Tap Public or the custom list name at the bottom of the story editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
2. Tap Custom lists > + Create list.
3. Tap the users you want to add from the Following/Followers tabs > Next.
4. Enter a custom list name and tap Save.
Note: The custom list will be applied to all of your LINE VOOM posts, in addition to your story.

If you already have custom lists created, select the one you want to share to when making a post.

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Can I hide the stories of certain users on LINE VOOM? toggle
There is no way to hide only the stories of certain users.

You can hide all of the LINE VOOM posts (including stories) of a certain user by following the steps in this Help article.

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Checking your stories after 24 hours have passed toggle
To see your stories after 24 hours have passed:
1. Tap the Home tab > your icon at the top of the screen.
2. Tap LINE VOOM posts at the bottom of the screen.
3. Tap Photos & Videos > Past stories.
4. Tap the story you want to see.
Note: Only you can view the stories saved in Past stories.

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Configuring LINE VOOM notifications for story likes toggle
To configure LINE VOOM notifications for story likes: 
1. Tap Settings > LINE VOOM.
2. Tap LINE VOOM notifications.
3. Tap Story likes.
4. Select a notification setting.

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Problems with LINE VOOM/Profile

Not Getting Notifications

I'm not receiving LINE VOOM notifications toggle
First, see this Help article about LINE VOOM's notification settings.

If you still can't resolve your issue, try the general solutions in this Help article.

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General solutions for issues with LINE toggle
If you're having issues with LINE, try the troubleshooting tips below.

• Close all running apps.
• Restart LINE and your device.
• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, try the following:
• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.
• Offload the app. (See this Help article for details.)

To clear the LINE app's cache:
1. Tap Settings.
2. Tap Chats > Delete data.
3. Check the box next to Cached data > tap Delete selected data.
4. Tap Delete data.

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LINE VOOM notification settings toggle
To configure your LINE VOOM notification settings: 
1. Tap Settings > LINE VOOM.
2. Tap LINE VOOM notifications.
3. Turn All notifications ON or OFF.
Note: If you turn All notifications on, tap each item and select a notification option to turn on or select Off.

You can check your LINE VOOM notifications by tapping Voom > Notifications.

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LINE VOOM crashes

The app crashes when I look at LINE VOOM toggle
The app may crash when you view LINE VOOM if a post contains Unicode or special characters. Try logging in to LINE for PC/Mac to check if any posts with Unicode characters appear on LINE VOOM.
Note: If you've never used LINE for PC/Mac, see this Help article for details.

If you find a post with Unicode characters, block the user who posted it on LINE VOOM to see if it fixes the issue.

If you're still unable to resolve the issue, try the general solutions in this Help article.

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Issues with Posts

Posts by certain users don't appear toggle
A user's posts will not appear on LINE VOOM if:
• You added them to Accounts hidden on LINE VOOM.
• You are (or were) added by them to Accounts blocked on LINE VOOM.
• They restricted their posts' privacy settings.

Related Help articles:

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I don't see any posts by the users I follow on LINE VOOM toggle
If you changed devices but didn't transfer your LINE account
The LINE VOOM posts that appeared on your old LINE account cannot be restored on a new LINE account, even if you follow the same users again.
Note: You can view the old posts of users you're following from their profiles.

If you don't see new LINE VOOM posts from a user you're following
The user may have restricted their posts' privacy settings.

Related Help article:

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Issues with Images

Images are not appearing on LINE VOOM or my profile toggle
If image's don't appear on LINE VOOM/your profile, try the following.

• Check to make sure you have enough free space on your device.
• If stickers aren't appearing, delete the stickers and re-download them from the smartphone version of LINE.

To re-download stickers:
1. Tap Settings > Stickers > Sticker set order.
2. Tap "-" next to the relevant stickers > Delete.
3. From the smartphone version of LINE, tap Home > Settings > Stickers > Purchase history.
4. Tap the relevant stickers > Download.

If the issue persists after you've tried everything above or you're experiencing a different issue, try these general solutions.

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