LINE

LINE VOOM and Profile

Specs and Settings for LINE VOOM/Profile

About LINE VOOM (formerly Timeline) toggle
Timeline has been updated in the form of the video platform LINE VOOM.

LINE VOOM is a space that shows only posts from the users you follow, independently from your friends on LINE.

While LINE VOOM is primarily a video platform, posts can contain other content as well. For details, see this Help article.

You can use LINE VOOM with the latest version of LINE.

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The Basics

Difference between LINE VOOM and profiles toggle
Both LINE VOOM and your profile are places where you can enjoy communicating with other users.

LINE VOOM
From LINE VOOM, you can see text messages, photos, videos, stickers, and other activity from users you follow in real time. You can also like or comment on posts from the users you follow, as well as reply to comments to your own posts.

Profile
Your profile is a personal space where only your LINE VOOM posts are displayed.

Other users can visit your profile and like or comment on your posts. You can also visit other users' profiles.

Content that you post on your profile will also appear on LINE VOOM, so your followers will be able to view it. If you want to hide a post, see this Help article.
Note: If you set the privacy settings of a post to Public, people other than your followers will also be able to see it.

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Viewing friends' profiles toggle
You can view a friend's profile using one of the following methods.

• From your friend list, tap a friend’s name.
• Tap a friend's icon in a chat.

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Accessing your profile toggle
To go to your profile, use one of the following methods.

• Tap your icon at the top of the Home tab.
• Tap your icon under My profile on LINE VOOM.

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Devices on which you can use LINE VOOM/your profile toggle
You can use LINE VOOM and your profile on LINE for iOS, Android, iPad, Windows and Mac, and LINE VOOM for web browsers.

Access LINE VOOM for web browsers here.
Note: You cannot use LINE VOOM or your profile on LINE for Chrome.

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Accessing other users' profiles toggle
To access another user's profile, use one of the following methods.

• On LINE VOOM, tap the user's icon or name > their profile icon at the top of the screen.
• Tap the user's icon or name from a LINE VOOM post they commented on or liked > their profile icon at the top of the screen.

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Information displayed in profiles toggle
The information below appears in your profile.

• Your profile photo
• Your cover photo (including decoration items)
• Your name
• Your birthday
Note:
- Your birthday won't appear to other users if you haven't set it or if you chose not to show it.
- For information about setting your birthday, see this Help article.
• Part of your Status message

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Setting your birthday toggle
If you register your birthday and choose to show it, your friends will be able to see it in your profile.

When your birthday is near, it will be displayed in Notifications in the Home tab so your friends can send you birthday cards and gifts.
Note:
- Birthday information is only displayed between friends.
- Your birthday information will not appear to blocked friends or people on your LINE VOOM following/followers lists who are not your LINE friends.

To set your birthday: 
1. Tap Settings > Profile.
2. Tap Birthday.
3. Set your birthday and tap Done.
Note: If you don't want to display your birthday, turn OFF Show my birthday.

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Post Settings

Content that can be posted on LINE VOOM toggle
You can post the following content on LINE VOOM.

• Text: Up to 10,000 characters per post
• Photos and videos: Up to 20 per post
• Regular stickers: Up to 20 per post
• Sound, animated, and pop-up stickers: Up to 1 per post
Note: These can't be posted together with regular stickers.
• URLs and locations: Up to 1 each per post

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Making LINE VOOM posts toggle
To make a post on LINE VOOM, use one of the following methods:
• Tap the Home tab > your profile > LINE VOOM posts > "+" at the bottom right > Post.
• Tap the Voom tab > "+" at the bottom right > Write or Camera.

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Notifications for likes and comments on your posts toggle
You can see when someone likes or comments on your post by tapping Voom > Notifications. If you turn on LINE VOOM notifications, you'll also receive alerts on your device’s notification screen.

For information about LINE VOOM notification settings, see this Help article.

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Replying to comments toggle
To reply to a comment: 
1. Tap the comment you want to reply to.
2. Enter your reply and tap Send.
Note: To add an image or sticker, tap the camera or sticker icon.

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Reacting to and commenting on LINE VOOM/profile posts toggle
To react to or comment on a post: 
1. Tap Voom.
2. Under a post, tap and hold Like (the smiley face), or tap Comment (the speech bubble).

Reacting to posts
Tapping Like on a post is a quick and easy way to show that you enjoyed it. You can also tap and hold the Like button to choose from six LINE character faces with different reactions.

Commenting on posts
Leave comments on posts to show how you feel about them using text, stickers, or photos. You can delete a comment you posted by swiping left on it and tapping Delete.

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Maximum number of posts on LINE VOOM toggle
Only a certain number of posts are shown on LINE VOOM. You can see all of someone's posts by going to their profile.

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How to use hashtags toggle
Adding the "#" symbol in front of text (e.g, #LINE) when you make a post will create a hashtag. When you tap this hashtag, you will be able to view all posts with the same hashtag.

Please note Public posts with hashtags, can be searched and viewed by users other than your friends.

Try using a hashtag when you want to share your posts to a larger audience.

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How to tag a friend toggle
You can tag a friend by adding the "@" symbol in front of their name (e.g. @Brown) when you make a post. Afterwards, the friend you tagged will be sent a notification.

Please note when you tag a friend, be sure to check the post's privacy settings. If the post is not shared with them, they will be unable to view the relevant post.

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Editing posts toggle
To edit a post you made on LINE VOOM/your profile:
1. Tap the options icon at the top right of the post you want to edit > Edit post.
2. Edit the content, then tap Post at the top right.

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Display and Privacy Settings

Hiding posts toggle
You can hide a LINE VOOM/profile post by changing its privacy settings to Only me.

To change the privacy settings of a post: 
1. Tap Public or the custom list name at the top of the post editing screen.
2. Tap Only me.
Note: If Only me already appears, you don't need to change the privacy settings.

If you want to share a post with only certain users, see this Help article.

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Sharing posts with only certain users toggle
You can share a LINE VOOM/profile post with only certain users by creating a custom list.

To create a custom list: 
1. Tap Voom > "+" at the bottom right of the screen > Write.
2. Tap Public, the custom list name, or Only me at the top of the post editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
3. Tap Custom lists > + Create list.
4. Tap the users you want to add from the Following/Followers tabs > Next.
5. Enter a custom list name and tap Save.

If you already have custom lists created, select the one you want to share a post with when making a post.

For the steps to change the privacy settings after making a post, see this Help article.

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Getting notified of friends' Timeline posts toggle
​If a new post is added on Timeline while the LINE app is in use, you will see a notification mark appear on the Timeline tab.

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Hiding/unhiding posts by specific users on LINE VOOM toggle
Posts from users you follow will appear on LINE VOOM.

To hide a specific user's posts: 
1. Tap the options icon at the top right of a post by the user.
2. Tap Unfollow XXXX > Unfollow, or Hide all updates from XXXX > Hide > OK.

All of the user's old posts will be hidden from LINE VOOM and their new posts will no longer appear.
Note:
- Users are not notified when you hide their posts.
- To hide a specific post, tap the options icon at the top right of the post > Hide this post > OK.

If you want to start seeing new posts from a user again after hiding them, use one of the methods below.

If you hid the user by selecting Unfollow XXXX:
1. Tap Voom > Manage LINE VOOM updates.
2. Tap Following > Discover friends.
3. Tap Follow to the right of the user.

If you hid the user by selecting Hide all posts from XXXX:
1. Tap Settings > LINE VOOM.
2. Tap Accounts hidden on LINE VOOM.
3. Enable the option next to the user.

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Who can see your LINE VOOM posts toggle
Your LINE VOOM posts are only visible to your followers.
Note: If you set the privacy settings of a post to Public, people other than your followers will also be able to see it.

If you want to share a post with only certain followers, see this Help article.

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My friend's LINE VOOM posts don't appear anymore toggle
If a friend's LINE VOOM posts no longer appear, it may be because:
• You aren't following them.
• You added them to Accounts hidden on LINE VOOM.
• You added them to Accounts blocked on LINE VOOM.
• They added you to Accounts blocked on LINE VOOM.

If you hid or blocked someone on LINE VOOM, you can view their LINE VOOM posts again by unhiding or unblocking them.
Note: When you unblock someone, they will also be able to view your LINE VOOM posts.

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I see a post on my profile that I set to be shared only with certain users on LINE VOOM toggle
Posts that you set to share only with yourself or certain users will also appear on your profile, but only on your device.

When you make a post on LINE VOOM to be shared with a custom list of users, it will not appear to any users who are not on the list.
Note: The content of posts set to Only me will not appear to anyone but yourself.

If a user who is not included in a custom list visits your profile, they will only see posts that you've made Public.

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About the human silhouette icon at the bottom left of LINE VOOM posts toggle
If you see a human silhouette icon at the bottom left of a LINE VOOM post, it means its privacy settings have been set so that the post is shared with only some users (including you).

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Post from users besides the ones I follow appear when I search with hashtags toggle
Since anyone can view LINE VOOM posts that have been made Public, posts from users you don't follow will also appear in your search results.

Public posts can also be shared with your followers.

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Hiding/reporting LINE VOOM ads toggle
To hide or report a LINE VOOM ad: 
1. Tap Voom > the options icon at the top right of the ad.
2. Tap Hide this ad or Report this ad.
3. Select a reason, then tap "X" or Go back.

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Deleting Posts

Deleting LINE VOOM/profile posts toggle
To delete a post you made on LINE VOOM/your profile: 
1. Tap the options icon at the top right of the post > Delete.
2. Tap Delete or OK.

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Deleting and copying comments toggle
To delete a comment, swipe left on it, then tap Delete. To copy it, tap and hold the comment.


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Deleting Likes toggle
If you liked a post, you can undo it by tapping the smiley face icon.
Note: You cannot delete someone else's Like.

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Deleting likes and comments left by an account no longer in use toggle
You cannot delete Likes and comments left by an account no longer in use. Only the account owner can delete or hide them.

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Other Settings

Changing your cover photo toggle

Give your profile some extra personality by adding a cover photo.

 

To change your cover photo: 

1. Tap your icon at the top of the Home tab.

2. Tap your cover photo.

3. Tap Edit at the top of the screen > Open camera or Select photo or video.

4. After making the necessary edits, tap Done or Save.

 

If you want to set a video, you need to trim it and choose which part of the video you want to play.

 

Whenever you set or change your cover photo, it will be posted to your story. If you don't want your cover photo to be shared in your story, uncheck Share to stories on the editing screen.

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Turning off story posts about profile or cover photo updates toggle
Updates to your profile or cover photo are posted to your story by default. If you don't want an update to be shared in your story, uncheck Share to stories at the bottom of the photo editing screen.

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Reporting inappropriate posts/followers on LINE VOOM toggle
If you encounter an inappropriate post or follower on LINE VOOM, you can report the matter from the LINE VOOM screen.
Note: If you report someone, they won't be notified that you did so.

To report a post:
1. Tap the options icon at the top right of the post or on the post itself.
2. Tap Report.
3. Select your reason for reporting the post, then tap Agree & send.

To report a comment:
1. Swipe left on the comment.
2. Tap Report.
3. Select your reason for reporting the comment, then tap Agree & send.

To report a user:
1. Tap the profile icon at the top left of the post.
2. Tap the options icon at the top right of the screen > Report.
3. Select your reason for reporting the user, then tap Agree & send.

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Differences between blocking friends on LINE and blocking users on LINE VOOM toggle
Blocking a friend on LINE makes it so you can no longer receive chat messages or voice/video calls from them, but it doesn't affect your connection with them on LINE VOOM.

Blocking a user on LINE VOOM makes it so you are no longer following each other on LINE VOOM, but doesn't change their status as a friend on LINE.

If you want to completely block someone from LINE and LINE VOOM, you need to block them both as a LINE friend and LINE VOOM user.

For the steps to block a friend on LINE, see this help article.

For information on how to block users on LINE VOOM, see this Help article.

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Blocking users on LINE VOOM toggle
When you block a user on LINE VOOM:
• You will no longer be able to see each other's posts and stories.
• You will no longer be following each other and neither of you will be able to follow the other again.

To block a user:
1. Tap Voom > the profile icon of the user you want to block.
2. Tap the options icon at the top right of the screen > Block on LINE VOOM.
3. Tap Block > OK.

If you want to block a user that viewed your story, tap viewer(s) at the bottom left of the story screen > "..." next to the user you want to block > Block on LINE VOOM > Block > OK.

To unblock a user:
1. Tap Settings > LINE VOOM.
2. Tap Accounts blocked on LINE VOOM.
3. Tap Unblock next to the user's name.
4. Tap Unblock > OK.
Note: It may take some time for the changes to be applied.

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Problems with LINE VOOM/Profile

Not Getting Notifications

What to check if you are not receiving Timeline notifications toggle

If you are not receiving Timeline notifications, please refer to this article regarding Timeline notification settings.
 

If you are unable to resolve your issue after checking the above article, please try these basic steps.

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General solutions for issues with LINE toggle
If you're having issues with LINE, try the troubleshooting tips below.

• Close all running apps.
• Restart LINE and your device.
• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, try the following:
• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.
• Offload the app. (See this Help article for details.)

To clear the LINE app's cache:
1. Tap Settings.
2. Tap Chats > Delete data.
3. Check the box next to Cached data > tap Delete selected data.
4. Tap Delete data.

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LINE VOOM notification settings toggle
To configure your LINE VOOM notification settings: 
1. Tap Settings > LINE VOOM.
2. Tap LINE VOOM notifications.
3. Turn All notifications ON or OFF.
Note: If you turn All notifications on, tap each item and select a notification option to turn on or select Off.

You can check your LINE VOOM notifications by tapping Voom > Notifications.

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LINE VOOM crashes

The app crashes when I look at LINE VOOM toggle
The app may crash when you view LINE VOOM if a post contains Unicode or special characters. Try logging in to LINE for PC/Mac to check if any posts with Unicode characters appear on LINE VOOM.
Note: If you've never used LINE for PC/Mac, see this Help article for details.

If you find a post with Unicode characters, block the user who posted it on LINE VOOM to see if it fixes the issue.

If you're still unable to resolve the issue, try the general solutions in this Help article.

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Issues with Posts

Posts by certain users don't appear toggle
A user's posts will not appear on LINE VOOM if:
• You added them to Accounts hidden on LINE VOOM.
• You are (or were) added by them to Accounts blocked on LINE VOOM.
• They restricted their posts' privacy settings.

Related Help articles:

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I don't see any posts by the users I follow on LINE VOOM toggle
If you changed devices but didn't transfer your LINE account
The LINE VOOM posts that appeared on your old LINE account cannot be restored on a new LINE account, even if you follow the same users again.
Note: You can view the old posts of users you're following from their profiles.

If you don't see new LINE VOOM posts from a user you're following
The user may have restricted their posts' privacy settings.

Related Help article:

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Issues with Images

Images are not appearing on LINE VOOM or my profile toggle
If image's don't appear on LINE VOOM/your profile, try the following.

• Check to make sure you have enough free space on your device.
• If stickers aren't appearing, delete the stickers and re-download them from the smartphone version of LINE.

To re-download stickers:
1. Tap Settings > Stickers > Sticker set order.
2. Tap "-" next to the relevant stickers > Delete.
3. From the smartphone version of LINE, tap Home > Settings > Stickers > Purchase history.
4. Tap the relevant stickers > Download.

If the issue persists after you've tried everything above or you're experiencing a different issue, try these general solutions.

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