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Creating/transferring a LINE account
Account transfer
General information

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General information

Transferring your LINE account with your Google account

Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.

To transfer your LINE account with your Google account:

1. Open LINE on your new device and tap Log in.

2. Tap Continue with Google > Continue with Google, then follow the on-screen instructions and log in.

Note:

- For users in Thailand, check the box to confirm that you're 11 years of age or older.

- If the "You've prohibited account transfers" screen appears, see this Help article.

3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.

4. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

5. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- For the steps to set a backup PIN, see this Help article.

6. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

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The "How to finish transferring your account" screen appeared

The way you can continue transferring your account depends on your situation.

If you can still use LINE on the smartphone you were using before changing devices, use either of the methods below.

• Turn on the Allow account transfer setting on your old smartphone:
1. On your old smartphone, turn ON the Allow account transfer setting.
Note: For details, see this Help article.
2. Tap Continue on the "How to finish transferring your account" screen that appears on your new smartphone.

• Use your old smartphone to verify your account transfer:
1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you're using LINE for PC, follow the steps below.

1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to you on LINE for PC from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you can't use LINE on your old smartphone or LINE for PC, contact us via the Inquiry Form.

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Transferring your LINE account

If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your LINE account, you need to meet one of the following requirements.

• You can still use your previous device and log in to your LINE account.

• Your LINE account is registered with a phone number and password.

• A Facebook account, Apple ID, or Google account is linked to your LINE account.

Before transferring your account

If you can currently use your LINE account, make sure to refer to this Help article and prepare your account before transferring it.

Transferring your account

Once you're ready to transfer your account, you can do so using one of the following methods.

Easy transfer QR code

For information on backing up your account, see this Help article.

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Data that can be transferred

See below for details about what data is carried over when you transfer your LINE account to a new device.

Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):

• Friends and groups

• Profile information

• Notes and albums

• Stickers, themes, and emoji

• Content saved in Keep (excluding content in your Keep Memo chat)

• Data registered to apps and services linked to your LINE account

• LINE Pay and LINE Point balances

• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)

• Chat history

Note: To transfer your chat history, you need to back it up in advance. You can also transfer your chat history with an easy transfer QR code.

Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):

• Friends and groups

• Profile information

• Notes and albums

• Stickers, themes, and emoji

• Content saved in Keep (excluding content in your Keep Memo chat)

• LINE Pay and LINE Point balances

• Chat history from the past 14 days (only if you use an easy transfer QR code)

If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

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Transferring your LINE account with your Facebook account

Important: If you can currently use your LINE account, make sure to refer to Preparing to transfer your LINE account, and make the necessary preparations before transferring your account.

To transfer your LINE account with your Facebook account:

1. Open LINE on your new device and tap Log in.

2. Tap Continue with Facebook > Log in with Facebook.

Note: For users in Thailand, check the box to confirm that you're 11 years of age or older.

3. When you see the message saying "You previously logged in to LINE with Facebook," tap Continue.

4. Tap Continue on the "How to finish transferring your account" screen.

Note:

- If the "You've prohibited account transfers" screen appears, check The "How to finish transferring your account" screen appeared.

- If you still can't verify your account after checking the Help article, please contact us via the Inquiry Form.

5. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.

6. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

7. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- See About the backup PIN to set one up.

8. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

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Transferring your LINE account when you can't receive text messages

If you can't receive text messages or phone calls (e.g. because you're using a data-only plan or a SIM card provided by a carrier other than LINE Mobile, or you don't have a contracted phone number), you can transfer your LINE account using one of the methods below.

Transfer your account with an easy transfer QR code

To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.

Note:

- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).

- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.

Transfer your LINE account with your Facebook account, Apple ID, or Google account

You can transfer your account with your Facebook account, Apple ID, or Google account by following the steps below.

1. Make sure you've linked your Facebook account, linked your Apple ID, or linked your Google account to LINE on your old device.

2. Turn Allow account transfer ON.

3. Back up and transfer your chat history.

4. Open LINE on your new device and transfer your account with your Facebook account, Apple ID, or Google account.

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Transferring your LINE account with a phone number

Be advised:
Using a phone number to transfer your LINE account is only available when continuing to use the same phone number on an account created with a LINE version earlier than 13.11.0.

Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.

To transfer your LINE account with your phone number:

1. Open LINE and tap Log in.

2. Tap Log in with phone number > Continue.

3. Select your country, enter your phone number, and then tap the arrow > OK.

Note: To use LINE in Thailand, you must be at least 11 years old. Please put a check mark next to I am at least 11 years old to confirm your age.

4. Enter the verification code you received via text message.

Note: On some devices, the verification code is entered automatically. In this case, skip to the next step.

5. Tap Yes, that's my account.

6. Enter your password and tap the arrow.

7. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

8. Choose your preferred account from Select your Google account, then tap OK.

9. Tap Restore chat history.

10. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- For the steps to set a backup PIN, see this Help article.

11. Choose whether to add friends from your device's contacts, then tap the arrow.

12. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

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Transferring your LINE account with a different phone number

Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0.

You cannot transfer your LINE account with a different phone number than the one registered to your LINE account.

If you're using a different phone number on a new device, you can change your phone number on your previous device, then transfer your LINE account with your phone number or refer to the steps in one of the following Help articles to transfer your account.

Transferring your LINE account with your Facebook account

Transferring your LINE account with your Apple ID

Transferring your LINE account with your Google account

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Transferring your LINE account if your phone number has changed

Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0.

Please see the information below for your situation.

If you can still use LINE on your previous device:

Change your registered phone number and transfer your account.

Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles.

Changing your phone number

How can I check or change my password?

Transferring your account with a phone number

If you don't have your previous device:

You cannot transfer your LINE account with a different phone number than the one registered to your LINE account. Please create a new account.

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Situations that require you to turn on the Allow account transfer setting

If you're not transferring your LINE account with an easy transfer QR code (e.g. the QR code login option) or with the same phone number registered to your account, you will need to turn on the Allow account transfer setting. To do so, go to Settings > Account transfer in the LINE app.

You need to turn on the Allow account transfer setting when:

• Logging in to your LINE account from the Continue with Apple option.

Note: This also includes when restoring from an iTunes or iCloud backup.

• Logging in to your LINE account from the Continue with Facebook option.

• Logging in to your LINE account from the Continue with Google option.

Useful info

- While you can transfer your LINE account even if you haven't turned on the Allow account transfer setting, we suggest turning it on to transfer your LINE account in a smoother manner.
- Be sure to transfer your LINE account within 36 hours of turning on the Allow account transfer setting. If 36 hours have elapsed, turn this setting on again to reset the timer to 36 hours.

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Transferring your account with an easy transfer QR code

You can transfer your LINE account to a new device in a snap using an easy transfer QR code.

To transfer your account with an easy transfer QR code, you need to:

• Still be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

• Be using LINE version 12.10.0 or later. You can update the LINE app here.

• Have a network connection.

Restoring your chat history

If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer more than the last 14 days of chat history, refer to this Help article and back up your chat history before transferring your account.

If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer your account with an easy transfer QR code:

1. Open LINE on your new device and tap Log in.

2. Tap Log in with QR code > Scan QR code.

Note: If you're asked to allow photo or video access, you need to do so to proceed.

3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.

4. Scan the QR code on your previous device with your new device.

5. On the "Did you just scan this QR code?" pop-up, put a check next to "Yes, I scanned the QR code myself" and tap Continue.

Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.

6. On your new device, tap Log in on the Log in as [your profile name] screen.

7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.

Note: If your new device is running a different OS than your old one, tap Skip for now.

8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)

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Preparing to transfer your LINE account

Before transferring your LINE account, you need to make some preparations on your device.

Check your registered information
On the device you're currently using LINE on, make sure you have a current phone number, current email address, and password registered to your account. For the steps to check/change your information, see the Help articles below.

Continuing to use the same phone number with a LINE account created with a version of LINE earlier than 13.11.0

Changing your phone number
Checking your registered email address
Creating a password
Checking/changing your password

Transferring your LINE account with a Facebook account, Apple ID, or Google account

Linking your Facebook account to LINE
Linking your Apple ID to LINE
Linking your Google account to LINE

Back up your chat history
To restore your chat history on your new device, you need to back up your chat history in advance.
Note: If you can't back up your chat history to Google Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

Turn on the Allow account transfer setting
Turn on Allow account transfer only if you plan on transferring your account:
• With a phone number that's different from the one currently registered to your account.
• Using your Facebook account, Apple ID, or Google account.

For the steps to turning on the Allow account transfer setting, see this Help article.

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Transferring your LINE account with your Apple ID

Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.

To transfer your LINE account with your Apple ID:

1. Open LINE on your new device and tap Log in.

2. Tap Continue with Apple > Continue with Apple, then follow the on-screen instructions and log in.

Note:

- To use LINE in Thailand, you must be at least 11 years old. Please put a check mark next to I am at least 11 years old to confirm your age.

- If the "You've prohibited account transfers" screen appears, see this Help article. If you still can't resolve the issue, contact us via the Inquiry Form.

3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.

4. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

5. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- For the steps to set a backup PIN, see this Help article.

6. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

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